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NATURALISTE CHARTERS

Cancellation Policy

Cancellation of tours by Naturaliste Charters 

Our guest’s safety and comfort is always our priority. We constantly monitor sea conditions along the coastline and respond professionally to any changes. This may mean:

 

Cancellation of a Tour

Restrictions may be placed on passengers with medical or mobility problems. The child age limit may be raised. A full refund will apply to tours cancelled due to inclement weather or any other safety reason if it cannot be rebooked to the customer’s satisfaction.

 

Cancellations by guests 

Cancellations by guests will incur a minimum 20% fee. Cancellations 14 days or less prior to departure incur a 50% fee. Cancellations 7 days or less of departure, no refund applies. If you need to change your booking please contact the office directly on (08) 9750 5500. All booking changes incur a 20% rebooking fee.

Cancellation Policy for Covid-19

If you book an expedition and are unable to travel due to official Government Restrictions put in place because of Covid-19 you will be entitled to reschedule your expedition to a later date, or if you wish you can cancel the booking with the entitlement to a full refund. We encourage you to book with our 25% deposit payment option, the remainder of the payment can be made closer to your expedition date. If you are cancelling due to any other reason our normal cancellation policy will apply.